Refund policy

At Shopro, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free return and refund process.

Eligibility:

• Items must be returned within 30 days of delivery.
• Products should be unused, in the original packaging, and in the same condition as received.
• Personalized or custom items may not be eligible unless defective.

How to Return:

1. Contact our support team at support@shopro.site with your order number and reason for return.
2. Our team will guide you through the return process and provide a return shipping address.
3. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

Refunds:

• Refunds are issued to the original payment method.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.
• If the item arrives damaged or incorrect, we will cover the return shipping costs.

We aim to make returns simple, fair, and transparent. Your satisfaction is our top priority.